Genesys Cloud - Main

Hi
Just wondering if there were any programmable options for the following.

I have 7 sites on my solution which have 7 individual 100 number ranges.
The problem i am having is when users are dialing out they can not display their own sites number range (more so the main site number).

There are no agents.

#DigitalChannels
#Handlers
#Implementation
#Integrations
#Omni-ChannelDesktop/UserInterface
#Outbound
#PlatformAdministration
#QualityManagement
#Reporting/Analytics
#Roadmap/NewFeatures
#Routing(ACD/IVR)
#Security
#Self-Service
#SIP/VolP
#SystemAdministration
#Telephony
#Unsure/Other

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Mark d'Auvergne
Global Talk Pty Ltd.
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Hi Mark,

I have a customer with a similar requirement. We created a separate trunk group for each site to manage the outbound CLIs. We then set that trunk group as the first choice for the site for outbound calls. This way the default CLI works along with configured DDI/CLI per user assuming the trunk group is configured for this. If your Edge connects direct to the service provider it will depend on whether the service provider will accept multiple trunk groups. In this configuration we have a pair of SBCs that accept DDI ranges for 80+ sites with their own ranges.

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Richard Chandler
G3 Comms Ltd
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Thank you for your help Richard this has helped me greatly.

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Mark d'Auvergne
Global Talk Pty Ltd.
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Original Message:
Sent: 03-05-2019 03:03
From: Richard Chandler
Subject: cli

Hi Mark,

I have a customer with a similar requirement. We created a separate trunk group for each site to manage the outbound CLIs. We then set that trunk group as the first choice for the site for outbound calls. This way the default CLI works along with configured DDI/CLI per user assuming the trunk group is configured for this. If your Edge connects direct to the service provider it will depend on whether the service provider will accept multiple trunk groups. In this configuration we have a pair of SBCs that accept DDI ranges for 80+ sites with their own ranges.

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Richard Chandler
G3 Comms Ltd
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