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Dear community, We have seen an issue recently where some users(partial admins) with full permissions on user profile are unable to change other user's profile photo. Though every user can change his/her profile photo but administrators are unable to change other users' photos Those admins have ...

Is there an easy way to troubleshoot such errors? A friendly error message "Oh no! something went wrong! " is displayed on a login attempt via ADFS server using the Microsoft ADFS login credentials: - Fiddler logs doesn't help! Configuration seems to match the instructions at Resource center: - ...

Thanks.Idea CLPLA-I-763 created ------------------------------ Umair Khan ------------------------------

Thanks George. Thanks James How do you generally request such enhancements/improvements to the product team? Any direct email address or it has to go via Support case? ------------------------------ Umair Khan ------------------------------

hi, On an outbound call using WebRTC, the dial pad doesn't respond on key strokes from the keypad. e.g.: - If you call an outbound number that reaches an IVR and then try to respond to the menu options using keypad then it doesn't entertain input from the keypad but you have to move the mouse and ...

Thanks @George Ganahl for the hint! I didn't check that agent's status by visiting the profile although the queue --> Agents Tab was showing him available. Will try to find their actual status from the profile if it occurs again. Don't think they use mobile app thank you ------------------------------ ...

What setting in Purecloud could potentially prevent a supervisor changing an agent's OnQueue status ? The agent is a member of the queue but the On/Off toggle seems disabled? It seems to work with almost all agents but sometimes the toggle gets disabled although the same agent was marked On/Off Queue ...