Posted By
Abhishek Shetty
12-16-2025 13:51
Found In
Egroup:
Genesys Cloud - Main
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User is using the Genesys-salesforce CTI application to handle the calls, where we can see that an error occurred message is displayed and call will be dropped at the same time. In the SIP PCAP logs shows Reason: SIP;cause=480;text="WebRTC disconnect (iceIdleDetection)". Any Idea what the cause for this ...
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