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I too have received reports of odd behaviors and asked them to join the #F5Refresh life to expedite a resolution (Even the #CTRL+Shift+Delete #CacheCleansing club) . Some of the most recent behavior reported by agents​: OnQueue routing state Idle while calls queued up to a few minutes. (Using ...

Thank you for your response Don! I appreciate you! ------------------------------ James Riley Solutions Architect – Contact Center Practice Dimension Data NA Together we do great things. Dimension Data has joined 28 expert companies to become NTT. Our transition to the NTT brand will be ...

I have a client requesting the OS version and type that is running on the Edge Standard v3. They are asking for documentation purposes. #ArchitectureandDesign #Telephony ------------------------------ James Riley Solutions Architect – Contact Center Practice NTT Together we do great things. ...

I have been told "No". You must use the mouse and click on the WebRTC dial-pad. I have a client that has expressed a desire to use the number pad on the keyboard instead. Perhaps an enhancement request is the best path forward. ------------------------------ James Riley Dimension Data NA -- ...

Is it possible to add "Bonus" questions to an Evaluation Form in PureCloud? Resource Center shows that 100% is the maximum allowable score, so the second question would be is if it is possible to override the 100% max threshold? Various other Quality Monitoring solutions that client could be migrating ...