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Vasudev Ramanujaiaha

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RE: Anyone aware of a change to the UI in the people applet?

Posted By Vasudev Ramanujaiaha 04-13-2022 08:36
Found In Egroup: Genesys Cloud - Main \ view thread
The fix will be in by next week. ------------------------------ Vasu Ramanujaiaha Genesys - Employees ------------------------------

RE: Anyone aware of a change to the UI in the people applet?

Posted By Vasudev Ramanujaiaha 04-07-2022 08:57
Found In Egroup: Genesys Cloud - Main \ view thread
Admins are able to assign up to 50 Divisions to a Role. Expanding to all divisions would not provide a better UX. We will look into providing options to the User, where they could define the view. ------------------------------ Vasudev Ramanujaiaha Genesys - Employees -------------------- ...

RE: Anyone aware of a change to the UI in the people applet?

Posted By Vasudev Ramanujaiaha 04-06-2022 10:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jason, Yes, there will be an update to the identifier. Thanks Vasu ------------------------------ Vasudev Ramanujaiaha Genesys - Employees ------------------------------

RE: Anyone aware of a change to the UI in the people applet?

Posted By Vasudev Ramanujaiaha 04-05-2022 13:51
Found In Egroup: Genesys Cloud - Main \ view thread
Hello all, Thanks for your input below. It was a mistake on our part that this feature missed our release process and was released on it's own, it was intended to be part of a broader feature. We are putting process in place, so that this will not happen again. Moving forward, you will see all UI changes ...

Enforce index search for divisions

Posted By Vasudev Ramanujaiaha 09-19-2021 17:16
Found In Egroup: Genesys Cloud - Main \ view thread
Hello all, Last month we had announced the following feature in our release notes - Enforce index search for divisions Administrators and contact center managers can now use permissions to limit index searches so that an agent can only look up members of the divisions to which the agent belongs. ...

RE: Division setting for Schedules/Schedule groups/Call Routing.

Posted By Vasudev Ramanujaiaha 09-17-2021 11:30
Found In Egroup: Genesys Cloud - Main \ view thread
Hello all, This feature will be part of the release cycle on Sep 22nd. Sorry for the inconvenience. Thanks Vasu ------------------------------ Vasudev Ramanujaiaha Genesys - Employees ------------------------------

RE: Division setting for Schedules/Schedule groups/Call Routing.

Posted By Vasudev Ramanujaiaha 09-10-2021 11:32
Found In Egroup: Genesys Cloud - Main \ view thread
Hello all, Due to unforeseen issues, we had rolled back this feature. You should be able to see this feature back in prod environments by Monday - Sep 13th, 2021 Thanks Vasu ------------------------------ Vasudev Ramanujaiaha Genesys - Employees ------------------------------

RE: Data tables and controlling access by role/division

Posted By Vasudev Ramanujaiaha 08-23-2021 11:18
Found In Egroup: Genesys Cloud - Main \ view thread
This feature is planned to be GA on Aug 25th 2021. Thanks Vasu ------------------------------ Vasudev Ramanujaiaha Genesys - Employees ------------------------------

RE: Data tables and controlling access by role/division

Posted By Vasudev Ramanujaiaha 06-23-2021 11:41
Found In Egroup: Genesys Cloud - Main \ view thread
Yes, we are still on track to enable Data Tables to be Division aware by Q3 2021. ------------------------------ Vasu Ramanujaiah Genesys - Employees ------------------------------

RE: Queue Membership Rule

Posted By Vasudev Ramanujaiaha 05-17-2021 11:08
Found In Egroup: Genesys Cloud - Main \ view thread
Nice feature; please create an idea. We are also planning to update queues to include Groups as a Whole. Instead of picking individual Agents within the Group to add into a Queue, users shall add Groups as an entity. This will provide a similar feature. ------------------------------ Vasudev Ramanujaiaha ...

RE: Data tables and controlling access by role/division

Posted By Vasudev Ramanujaiaha 04-21-2021 09:51
Found In Egroup: Genesys Cloud - Main \ view thread
This feature will be available early Q3 2021. ------------------------------ Vasu Ramanujaiah Genesys - Employees ------------------------------

RE: Data tables and controlling access by role/division

Posted By Vasudev Ramanujaiaha 04-20-2021 03:26
Found In Egroup: Genesys Cloud - Main \ view thread
Once Divisions are enabled for Data Tables, the User view will be dependent on the role of ACL definition by Division. ------------------------------ Vasudev Ramanujaiaha Genesys - Employees ------------------------------

RE: Data tables and controlling access by role/division

Posted By Vasudev Ramanujaiaha 04-19-2021 10:44
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jeff, We are enabling Divisions for Data Tables within Admin UI, and the enablement of API is the process towards it. Thanks Vasu ------------------------------ Vasudev Ramanujaiaha Genesys - Employees ------------------------------