Genesys Cloud - Main

Hi All,

I'm wondering why the queue doesn't have option to create a "membership rule" like Group Membership Rule?


Thanks
Sureshkumar.
#Ask Me Anything (AMA)

Nice feature; please create an idea. 
We are also planning to update queues to include Groups as a Whole.  Instead of picking individual Agents within the Group to add into a Queue, users shall add Groups as an entity. This will provide a similar feature.

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Vasudev Ramanujaiaha
Genesys - Employees
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Thank you for considering the above. I'll create an idea.

Please post the link to the suggestion.
I would vote for that

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Monique
System Administrator
Messer LLC
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Original Message:
Sent: 05-17-2021 12:49
From: SURESHKUMAR MAHALINGAM
Subject: Queue Membership Rule

Thank you for considering the above. I'll create an idea.

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Thanks,
Sureshkumar.
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Original Message:
Sent: 05-17-2021 11:08
From: Vasudev Ramanujaiaha
Subject: Queue Membership Rule

Nice feature; please create an idea.
We are also planning to update queues to include Groups as a Whole.  Instead of picking individual Agents within the Group to add into a Queue, users shall add Groups as an entity. This will provide a similar feature.

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Vasudev Ramanujaiaha
Genesys - Employees

Here you go: https://genesyscloud.ideas.aha.io/ideas/CLSELF-I-445

Thank you.