Genesys User Group for Customers


How are customers
Connecting with
Each other?

Join Today


Membership Includes

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Benefits

  • Network with other Genesys Customers
  • Member Driven Topics
  • Autonomy with Confidentiality
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Webinars

  • Collaborative Webinars
  • Attend the Meetings that Interest you Live
  • Access Archived Webinars
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A Variety of Members

  • Over 190 Companies
  • Nearly 450 Members 
  • Exclusive Access to Industry Experts
  • Business/Operational, IT, and Leadership members
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Rewards

  • Influence Direction 
  • No Annual Fees
  • Make the Most of your Investment!

Meet Some of the User Group's Board Members

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Alberto Has been with CarMax Auto Finance for over a decade. Currently, he is responsible for executing the customer contact strategy for outbound collections as well as workforce management on the Genesys Pure Connect platform.

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Pete Over 25 years in the telecommunications industry. Pete currently manages TMP Direct’s  Genesys  PureConnect, premise based platform and has been an active member of NA CGCC since 2014.

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Prabhakar More than 12 years of experience in global contact center integrations with various CRMs. Now an Innovation Architect for Philips, prototyping emerging technologies like Chatbot, AR/VR, AI, Blockchain, IoT etc. 

Overview

  • Join the Team Our association of Genesys customers share our experiences, offer knowledge, and discuss insights
  • Collaborate Make better decisions based on others' real-world experiences
  • Learn Improve the return on your investment through peer networking and experts in your industry
  • Influence Share your thoughts on Genesys' priorities and roadmap to improve the product

FAQs

  • Who can join? Membership into the Genesys User Group for Customers is limited to Customer participation only.
  • Do you support all product lines? Yes: PureCloud, PureConnect, and PureEngage.
  • Are there any membership fees? Membership to the user group is free.  
  • How often does the group meet? Webinars occur at least once a month. If you cannot make it, you can view the recordings online. In addition to webinars, there is an in-person meeting at Genesys annual CX conference

Upcoming Webinars & Events

Want to Learn More?

To learn more about or join the User Group email customermarketing@genesys.com or  Join Today!