Alberto Has been with CarMax Auto Finance for over a decade. Currently, he is responsible for executing the customer contact strategy for outbound collections as well as workforce management on the Genesys Pure Connect platform.
Pete Over 25 years in the telecommunications industry. Pete currently manages TMP Direct’s Genesys PureConnect, premise based platform and has been an active member of NA CGCC since 2014.
Prabhakar More than 12 years of experience in global contact center integrations with various CRMs. Now an Innovation Architect for Philips, prototyping emerging technologies like Chatbot, AR/VR, AI, Blockchain, IoT etc.