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Empower your organization to gain complete visibility of your customers so you can make smarter decisions and provide superior service.
Learn how tools like sentiment analysis, self-service dashboards and custom KPIs give you a deeper understanding of your customers and their journeys. You’ll discover how these insights help you create experiences that build trust and earn loyalty.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.