AppFoundry: The Genesys Marketplace Experience

Omnichannel Help Desk Software   158.51 MB   1 version
Uploaded - 07-15-2021
Agents waste time clicking between quick-fix point apps and siloed legacy systems. Without a 360-degree view of the customer, service professionals rely on “tribal knowledge” to resolve issues. In this webinar, hear from Eccentex contact center experts Maksim Gill and Jim Pierce on how an end-to-end platform can help provide exceptional customer service.