A place to ask questions, connect with others, and stay in the know
Agents waste time clicking between quick-fix point apps and siloed legacy systems. Without a 360-degree view of the customer, service professionals rely on “tribal knowledge” to resolve issues.
In this webinar, hear from Eccentex contact center experts Maksim Gill and Jim Pierce on how an end-to-end platform can help provide exceptional customer service.00:13:12
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.