Custom Inbound Data Filtering Rules

Custom Inbound Data Filtering Rules allow customers to provide their own regular expressions (regex) to filter PII or other sensitive data from being ingested into Genesys Cloud. Regex filters (sometimes referred to as masks) can be applied to digital inbound conversations. When a regex rule matches inbound text for the configured digital channel, the text will be redacted or masked in the conversation. The redacted/masked text will not be visible or stored in Genesys Cloud. #BetaAnnouncement

New Trivia Tower Event: Sustainability

How much do you know about sustainability? This new Trivia Tower will work your knowledge about "going green!" And since Xperience is right around the corner (and also has a sustainability theme around it) we thought this would be the perfect May Trivia Tower content. Winners will get their pick from the Prize Wall!