Genesys Cloud - Developer Announcements!

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Summary Genesys Cloud is transforming our systems and processes to enhance customer and partner relationships. This will be accomplished by reducing the end-to-end sales cycle, expanding self-service for onboarded clients, and accelerating access to ...

@Ananya S. Thank you for your confirmation. I understand that the deployment is scheduled to begin rolling out across each region during the week of August 31. One point I would like to confirm: Will the deployment date in the Developer Center be ...

@Kentaro Tabuchi - The date mismatch was a calendar error. The change will be published during the week starting 31 August . This is a Public API change and library update, and deployment will begin on Tuesday, rolling out across the different ...

Thanks for the update! ------------------------------ Joao Aragao Analyst Developer ------------------------------ ------------------------------ Joao Aragao Developer ------------------------------

Hello all! The change is currently pushed to the week of August 31st. We have one remaining region to validate for GA before we can go live and we expect to sort that out this week. We're expecting to be through approvals next week. ------------------------------ ...

Dear Support Team, Thank you for your response. I would like to reconfirm the following regarding this matter. The Developer Center announcement states: "New rollout date: on & after 1st September, 2026" whereas the Community Site and your response ...