Genesys Cloud - Developer Announcements!

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Hey Oscar, Genesys Cloud dashboards are not publicly accessible URLs. They render inside the Genesys Cloud web app and require an authenticated session (cookies + OAuth/SSO), so sending only the dashboard URL to MagicINFO won't "log in" by itself. ...

Hi, Is there any update on when this will return real data? We need to develop and test against this new API as you are removing the partner billing one. It is very difficult when it is returning mock data. Kind regards, ------------------------------ ...

Hi Oscar, I am not familiar with Samsung Magic Info, but I fear if you are not able to log in via that application then you will not be able to easily project the reporting dashboards into them. An alternative is using one of the dashboards of our ...

hi @Paul Henricksen Thanks confirming.. with Partner billing we only needed 1 OAuth per Genesys region. And now for billing team to be configured for each present and for each new as comes. Kind regards ------------------------------ Rajneesh ...

Hi teams, At my company, we want to project dashboards onto monitors. The application we're using is Samsung Magic Info. I'd appreciate it if any colleagues have experience with this solution. The problem we've identified ...