Genesys Cloud - Developer Announcements!

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Summary We’re enhancing security by updating the length of OAuth client secrets. * * What’s changing? We are making changes to the number of characters used for OAuth client secrets. Client secrets are currently a fixed length of 16 characters. ...

Summary A change was introduced in April 2025 to correct the behavior for the preserveIdleTTL parameter of the tokens/me resource. This change was rolled back in USW2 to provide affected customers with more time to update their implementation to align ...

Great news! ------------------------------ Evan Feick Sr Technical Account Manager ------------------------------

Summary The following APIs are deprecated and will only be removed if there is zero usage. POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult ...

Summary The Platform API SDK for Java currently includes a dependency on Joda-Time 3rd party library. As the Joda-Time is considered to be in maintenance mode, with no planned major enhancements , the dependency on this 3rd party library will be ...