Genesys Cloud - Developer Announcements!

Summary Genesys will be deprecating legacy automation accounts in the Cloud environment. If you have any accounts in your organization that are associated to @genesys.com or @inin.com , you may see these disappear in the coming weeks . This ...

Summary Genesys Cloud is transitioning to a new billing system, and as a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. You are impacted if this use ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Summary Audits related to changes in ACD routing skills and languages currently appear in the audit viewer under the Directory service name. This behavior is being updated so that these audits will now appear under the Routing service name instead. ...

Summary A correction is being made to the Agent Schedule Query API to address scenarios where the API previously returned more data than requested. When requesting agent schedules for one or more work teams, the following cases previously resulted ...

Summary When configuring a decision table, setting the values field on the defaultsTo object for a queue column could cause the backend service to throw a Null Pointer exception, resulting in a 500 error response. We’ve improved validation so that ...

Summary A change is being made to the response from the /api/v2/textbots/bots/search endpoint when the id query parameter is used. Currently, for a valid bot flow ID, the endpoint returns three entities —one for each botType ( GenesysBotFlow ...