Genesys Cloud - Developer Announcements!

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing removal for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets). This includes the use of Third-Party ...

Summary Following our ACD Web Chat v2 Deprecation Announcement posted here , we are announcing deprecation for all related Chat API v2 resources and Chat Widgets versions (Version 1.1, Version 2 and Third Party widgets), with intended removal on 11 ...

Summary Currently the value field inside public api v2 schema JourneyViewChartMetricResultValue holds an Integer, because until this point the Journey Management supported only integer numbers as results for charts. But we need to support decimals here ...

Summary This change aims to reduce the maximum attachment limit for outbound ACD emails from 200 to 50, aligning it with the existing inbound attachment limit. Matching the outbound limit to the inbound limit of 50 ensures consistent behavior across ...

This is very useful thanks! ------------------------------ Carlos Aguirrebeitia Sr. Renewal Manager ------------------------------

Hi Braiden, Enhanced mock data will be available by end of May. As part of the response from enhanced mock data, you will get close to real time responses. Please watchout for a communication from us on release of mock data ! ------------------------------ ...

Hi Martin, Mock data along with education material will be made available by End of May. We are going through internal reviews before releasing enhanced mock data. Please look out for another communication email from us. Once the New API is available ...