PKS | 2023-02-07 00:45:22 UTC | #1
Hey-o everyone,
I'm trying to figure out how much time my interactions are spending within my Lex Bot on a per conversation basis. As I started to look at the conversation detail records for conversations that included a Lex Bot, I was surprised I didn't see any participant information on the conversation detail record for that 3rd Party Bot. Is this how it's supposed to work? On a per-convesation basis, is there any way to see how long that conversation spent in the Bot?
I thought it was odd that there was no record in the conversation detail itself, but maybe that's how it was built. Any thoughts on this?
As far as I can tell.. the only way to do this is to use the /api/v2/analytics/bots/aggregates/query where I'm grouping by botProduct and pulling out the tBotSession metric. Does that sound right?
Thanks, Peter
system | 2023-03-10 00:33:02 UTC | #2
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