JeffBuzhardt | 2017-07-14 01:21:49 UTC | #1
When executing the API, receive the service unavailable message. Details of request.
Using Client credentials, ClientID: b7ffa4c2-f563-4f5c-8f51-b635d16b09fa
Querying: api.mypurecloud.jp
Mainly using this api: https://api.mypurecloud.jp/api/v2/analytics/conversations/details/query Simple body text: Ex:
{ "interval": "2017-06-20T00:00:00.000Z/2017-06-20T23:59:59.000Z" }
HRCC process start time (CST) | api body interval start date: | api body interval end date: |
2017-06-14 00:30:02.597 | 2017-06-13T00:00:00 | 2017-06-13T23:59:59 |
2017-06-15 00:30:02.583 | 2017-06-14T00:00:00 | 2017-06-14T23:59:59 |
2017-06-16 00:30:02.260 | 2017-06-15T00:00:00 | 2017-06-15T23:59:59 |
2017-06-21 00:30:02.260 | 2017-06-20T00:00:00 | 2017-06-20T23:59:59 |
at all these days at these times is when we get the error message below in yellow, the rest of the error is part of the HRCC service application capturing the error:
Message : Error calling PostAnalyticsConversationsDetailsQuery: {"status":503,"code":"service.unavailable","message":"The service is unavailable.","details":[],"errors":[]} \n StackTrace : at PureCloudPlatform.Client.V2.Api.AnalyticsApi.PostAnalyticsConversationsDetailsQueryWithHttpInfo(ConversationQuery body) at PureCloudPlatform.Client.V2.Api.AnalyticsApi.PostAnalyticsConversationsDetailsQuery(ConversationQuery body) at HiltonPureCloud.Controllers.ConversationController.<GetData>d__0.MoveNext()\n InnerException : null\n InnerExceptionStack : null
tim.smith | 2017-07-14 12:57:54 UTC | #2
Server-side errors (5xx) need to be addressed via PureCloud Support.
system | 2017-08-14 12:58:26 UTC | #3
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