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About retrieving conversation for 558 days ago

  • 1.  About retrieving conversation for 558 days ago

    Posted 06-05-2025 18:23

    DennisHui | 2022-07-21 05:30:35 UTC | #1

    Hi experts, I have used these APIs for retrieving the conversation data which was 558 days ago, but get errors within the flows.

    1. request the job for conversation

    /api/v2/analytics/conversations/details/jobs

    1. check job status

    /api/v2/analytics/conversations/details/jobs/{jobId}

    1. get conversation record from job request

    /api/v2/analytics/conversations/details/jobs/{jobId}/results

    1. getting recording metadata, it returns error "Conversation does not exist in your organization"

    /api/v2/conversations/{conversationId}/recordingmetadata /api/v2/conversations/{conversationId}/recordings

    I would like to know if the recording records had been deleted those are 558 days ago? How could I download those recording media in this case. Thankfully.

    John_Carnell | 2022-07-21 12:39:01 UTC | #2

    Hi Dennis,

    I would recommend you take a look at the following help articles:

    1. While this article is UI based, our UI uses all of the same conversation API endpoints. https://help.mypurecloud.com/articles/retention-period-for-analytics-data-and-recording/
    2. This article deals with the 558 day limitation.

    I am going to chat with forward this information on to the product manager of the analytics team to see if there are any updates around this. https://help.mypurecloud.com/articles/analytics-conversation-detail-endpoint-api-query-change/

    Thanks, John Carnell Manager, Developer Engagement

    DennisHui | 2022-07-22 09:38:39 UTC | #3

    Thanks for your information.

    John_Carnell | 2022-07-25 12:55:27 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 15610



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