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About updating Edge software Version "1.0.0.11586"

  • 1.  About updating Edge software Version "1.0.0.11586"

    Posted 06-05-2025 19:01

    KunioMatsuoka | 2022-09-13 05:51:48 UTC | #1

    Hello, <Introduction> This inquiry was made with "CASE#0003173113", but the answer was "Please check on the developer forum", so I am making an inquiry.

    <Inquiry Overview> After updating Edge software Version "1.0.0.11586", the following phenomenon has changed. The change on the Edge side "resolves an issue where the system intermittently ignores caller name suppression", but I don't understand this either. As a customer, it was an unexpected change, but is this correction the correct result as expected? Please check the following "$Focus point$".

    [Detailed information] *Date and time when the display changed: September 6, 2022 around 17:00 (JST)

    1. Before change (Example: 09/06 15:53 ​​ID: 19ca5152-a964-40cf-852e-128bd58923f0)

    ・Transfer source (GenesysCloud) information: ANI: 07074705336 DNIS: +81366336843 Forwarding: Forwarding uses Prefix transmission with the following information.

    • Specified = "7010345609568" (Prefix = "701")
    • Caller ID notification = "0366299003"

    ・Display information of transfer destination (another system):

    • Caller ID: 0366299003
    • Notification number: 07074705336 (ANI when receiving GenesysCloud calls)
    • After change (Example: 09/06 17:45 ID: 78bd9fb6-7ca8-4a9e-94e3-e4813af54450)

    ・Transfer source (GenesysCloud) information: ANI: 07040788102 DNIS: +81366336843 Forwarding: Forwarding uses Prefix transmission with the following information.

    • Specified = "7010345609568" (Prefix = "701")
    • Caller ID notification = "0366299003"

    ・Display information of transfer destination (another system):

    • Caller ID: 0366299003
    • Notification number: 0366299003 ("$point of interest$")

    Best Regards, Matsuoka

    John_Carnell | 2022-09-16 13:13:25 UTC | #2

    Hi Matsuoka,

    I think you were given improper advice regarding this issue as it does appear that it should be a support case and not been directed to the developer forum. I apologize for this misunderstanding and have escalated this up to our Care leadership to ensure that proper visibility is given on item.

    Thanks, John Carnell Manager, Developer Engagement

    system | 2022-10-17 13:13:27 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 16255



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