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  • 1.  Accept Incoming Call

    Posted 06-05-2025 18:01

    Herlander_Pires | 2017-09-05 10:14:48 UTC | #1

    Hello,

    How can i accept a incoming call using the JS api?

    The notifications send the conversation with the participants list, but i don't know how to pick up the call.

    Thank you Best Regards.

    Herlander Pires

    tim.smith | 2017-09-05 16:31:54 UTC | #2

    Use PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} to answer a call. There's also a tutorial on call handling, though it's still using the old JavaScript SDK so the API calls won't match up exactly with the latest version.

    Herlander_Pires | 2017-09-05 17:12:08 UTC | #3

    Hello Tim.

    Thank u for answering.

    I forgot to mention that we were trying to accept a callback. Is it the same but using /api/v2/conversations/callbacks (...) ?

    The tutorial mentions the accept in the "disconnect the call" section. That's why we miss it.

    Also, in the tutorial, the participant id is obtained assuming a given index. When changing the call state for a participant that corresponds to the "agent" can we assume an index? Or do we have to traverse the list until we find a participant that matches our user id?

    Thanks again.

    Regards, Herlander

    tim.smith | 2017-09-05 17:17:09 UTC | #4

    I forgot to mention that we were trying to accept a callback. Is it the same but using /api/v2/conversations/callbacks (...) ?

    Yes.

    Also, in the tutorial, the participant id is obtained assuming a given index. When changing the call state for a participant that corresponds to the "agent" can we assume an index? Or do we have to traverse the list until we find a participant that matches our user id?

    There is no guarantee that the order of the participants will be the same in all situations; the tutorial is making an assumption because it only expects to encounter a single scenario. As a best practice, you should iterate through the list of participants until you find the one you're looking for.

    Herlander_Pires | 2017-09-06 10:49:43 UTC | #5

    Thanks.

    Regards, Herlander

    system | 2017-10-07 10:49:44 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 1755



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