Legacy Dev Forum Posts

Mansi_Dhawas | 2023-05-04 06:15:26 UTC | #1

Hi team,

I have deployed web messenger with google dialog flow bot in it. I wanted to add accordion type response. Is it possible to add it? Please guide me if yes.

Angelo_Cicchitto | 2023-05-04 07:04:48 UTC | #2

Hi @Mansi_Dhawas we don't support Accordion, that seems very specific to Dialogflow Messenger. Probably the closest construct is a Card, which applies across most Messaging channels. See these links:

• https://help.mypurecloud.com/articles/channel-and-bot-capabilities-feature-comparison/
• https://help.mypurecloud.com/articles/work-with-cards-in-bot-conversations/

Mansi_Dhawas | 2023-05-04 07:32:05 UTC | #3

Thanks for your reply @Angelo_Cicchitto.

What card types are supported like link , postback or any other? The objective is to click on the image in card and display some text on click.

Thanks

Angelo_Cicchitto | 2023-05-04 13:53:25 UTC | #4

The only actions available with Cards are Link and Postback: if you expand the Google Dialogflow ES and CX section you'll find some samples.

system | 2023-06-03 13:53:46 UTC | #5

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