Johnson_Lu | 2024-05-02 05:49:40 UTC | #1
Hi,
Not sure I am asking this question at the right place.
I would like to check possible to route an interaction in between call and email and messaging. The use case is when a customer is waiting in the call queue, e.g, more than 10 min, it automatically route to Messaging, and if still not responsed within a period of time, it route to email queue.
Regards,
Johnson
Zino_Onokpise | 2024-05-07 21:43:55 UTC | #2
Hi Johnson_Lu,
When trying to figure the best way to configure our product, your question will best suit Genesys Community Forum
system | 2024-06-07 21:43:56 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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