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Activity codes in PostWorkforcemanagementBusinessunitAgentschedulesSearch

  • 1.  Activity codes in PostWorkforcemanagementBusinessunitAgentschedulesSearch

    Posted 06-05-2025 18:06

    scm_pa | 2021-07-27 20:29:02 UTC | #1

    I'm using the WFM API to pull some agent schedules and in the result I see the following for the activity code:

    The highlighted activity code is shown as "3" but when I pull the activities via GetWorkforcemanagementBusinessunitActivitycodes() the activity codes are GUIDs. I trying to figure out how to correlate the two so that I can get the actual activity the agent is scheduled for.

    Thank you.

    Behymer_Joe | 2021-07-27 21:39:51 UTC | #2

    Hello.

    Default activity codes use short integer values as their IDs to save space when they are repeated thousands of times in queries like this. ActivityCodeID=3 is a valid value (Meeting), which you can see if you do a GET on the businessunits/activityCodes route.

    This:

    GET api/v2/workforcemanagement/businessunits/{buid}/activitycodes

    Returns:

    entities{
  0: {id: "0", name: "", active: true, defaultCode: true, category: "OnQueueWork", lengthInMinutes: 120,…}
  1: {id: "1", name: "", active: true, defaultCode: true, category: "Break", lengthInMinutes: 15,…}
  2: {id: "2", name: "", active: true, defaultCode: true, category: "Meal", lengthInMinutes: 30,…}
  3: {id: "b6ef4148-de99-4830-98d6-de3e661c3085", name: "Custom Code",  defaultCode: false,…}
  4: {id: "3", name: "", active: true, defaultCode: true, category: "Meeting", lengthInMinutes: 30,…}
}

    So we can see that id=3 is a Meeting. Hope this helps.

    scm_pa | 2021-07-29 11:29:30 UTC | #3

    Hi Joe,

    That does help. Thank you. Apparently the schedule I pulled was only using the default activities. When I looked at the details of the GET you posted I saw what you are talking about.

    Regards

    system | 2021-08-29 11:29:33 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11596



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