Chris_Dalziel | 2023-03-01 15:50:49 UTC | #1
In the documentation in mentions we can add a logo but in our Org after KB is enabled, the option to add a Logo does not appear.
- Under Add a logo , select the required image to use as the brand logo. When you enable this option, the image appears in the home screen and throughout the knowledge base.
msassoon | 2023-03-01 15:57:08 UTC | #2
This is only for the Homescreen, so you need to enable that. It should be available now.
Chris_Dalziel | 2023-03-01 15:59:33 UTC | #3
Yes I did but still do not see that option
msassoon | 2023-03-01 16:00:39 UTC | #4
Ah, ok. This feature is rolling out at this moment right now, so may not be completed. You may have to wait until it is all done.
Angelo_Cicchitto | 2023-03-01 16:03:53 UTC | #5
Please ensure that user permissions are in-place, as per documentation: https://help.mypurecloud.com/articles/configure-messenger/
- To view Brand Logo upload field: Uploads > Public Asset > Upload permission
Chris_Dalziel | 2023-03-01 16:39:45 UTC | #6
I see it now. Thank you.
system | 2023-03-31 16:40:23 UTC | #7
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