Edson_Flores | 2023-11-09 16:20:30 UTC | #1
I have been using the contact list API to post contacts to a list attached to an "Always Running" Campaign with Skills-Based routing enabled. Right now, I have to turn off and turn back on the Campaign to be able to OB dial those contacts.
Is there a way for the campaign to dynamically pull the contacts at the rate I add them to the list?
Endpoint I'm using: /api/v2/outbound/contactlists/{contactListId}/contacts
I've also played with the doNotQueue parameter but seems not to be helping.
jacobshaw | 2023-11-15 13:51:59 UTC | #2
Hi @Edson_Flores As long as the doNotQueue param is set to its default value of false, the contact should be added to the campaign without having to recycle it. If this problem persists, you can open a case with Genesys Cloud Care to diagnose the issue
system | 2023-12-16 13:52:17 UTC | #3
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