devkike | 2023-06-02 11:04:28 UTC | #1
Hello,
When I launch the api PATCH /api/v2/users/{userId}/queues/{queueId} to add an existing user to an existing acd queue as well, it gives me a 202 accepted but doesn't add the user to the queue, in the body passed this: { "joined": true }
Can you help me?
Thank you
Jerome.Saint-Marc | 2023-06-02 12:35:32 UTC | #2
Hello,
To add users to a queue, use POST /api/v2/routing/queues/{queueId}/members.
PATCH /api/v2/users/{userId}/queues/{queueId} is used to join/unjoin a user from a queue.
See Tim's answer on similar question: https://developer.genesys.cloud/forum/t/add-queues-for-a-user/19655/6
Regards,
system | 2023-07-03 12:36:14 UTC | #3
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