kphung | 2020-07-27 19:59:53 UTC | #1
I'm using the POST /api/v2/conversations/calls/{conversationId}/participants to add a new participant to a conversation. When testing with adding an external number or a queue, they are not added to the call. Only works when I'm adding another user. Am I missing something or does the endpoint only support users ?
In the request body it looks like
for a user: { "participants": [ {"userId":"theuserid"} ] }
for an external number: { "participants": [ {"address":"1231231234"} ] }
for a queue: { "participants": [ {"queueId":"thequeueid"} ] }
Jerome.Saint-Marc | 2020-07-28 16:13:42 UTC | #2
Hello,
Not that I have specific knowledge about this endpoint, but I have noticed it is used/exposed in the PureCloud Web Desktop on non-ACD calls. The UI (non-ACD calls) shows the possibility to add a participant as Name or Number - so I assume user/userId and number/address. It doesn't propose to add a Queue participant.
Regarding your address, try with an e.164 number - I mean with +, country code, number Like +33123456789 for me (country code 33 - needs 9 digits after).
Regards,
kphung | 2020-07-28 19:33:43 UTC | #3
i tried it with a valid phone number and included the country code, but it still doesn't dial the number and add the participant
Jerome.Saint-Marc | 2020-07-29 04:54:03 UTC | #4
Hello,
I tried yesterday on my PureCloud environment and was able to add the external participant/number. It took few/several seconds to get the call established.
What I could suggest is to try to connect a call to your user (non ACD) and perform the "Add participant" via the UI with your number. Just to check if it works or not.
And depending on the result, open a case with Genesys Cloud Care as we cannot investigate customer data/environment here.
Regards,
system | 2020-08-29 05:03:38 UTC | #5
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