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  • 1.  Advice on what to focus on for the Certification Exams?

    Posted 3 hours ago

    What is most Important part?


    #General

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    AJAY KUMAR
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  • 2.  RE: Advice on what to focus on for the Certification Exams?
    Best Answer

    Posted 3 hours ago
    To master any Genesys Cloud certification, focus on these 10 core pillars:
    1. Security & Access: Master Roles, Permissions, and Divisions.
    2. ACD Routing: Understand Skills, Languages, and Queue logic.
    3. Architect: Practice building Inbound, Outbound, and Secure flows.
    4. External Data: Learn how Data Actions bridge Architect and APIs.
    5. Telephony: Differentiate between WebRTC, Edges, and SIP Trunks.
    6. WFM: Focus on Forecasting, Scheduling, and Real-time Adherence.
    7. Quality: Build Evaluation Forms and Recording Policies.
    8. Outbound: Study Dialing Modes (Power/Predictive) and DNC lists.
    9. Analytics: Interpret Performance Dashboards and Detail Views.
    10. APIs: Understand OAuth types and Platform API resource limits.


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    AJAY KUMAR
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    Original Message


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