Genesys Casual

I'm so excited to announce this month's Rockstar inductee! The February QOTM asked you all who you'd nominate and this person's name showed up a few times. (There were other great nominations, too, and don't worry, you may just end up on here at a later ...

One of my favorite things about being part of this community is the excitement around what's next for Genesys. And now, the Ideas Lab has released the 2026 Roadmap! There's so much innovation on the horizon - so tell me: 👉 What feature has you ...

@qasim chaudhry This email helped me. GenesysOrchestrators@genesys.com ------------------------------ Stacey Sanchez PACU- Workforce Operations MGR Winston-Salem, NC ------------------------------

I am will be very happy to see the soft-state feature finally released. On the roadmap is is titled " Enhance Agent experience by adding a new "Requesting Off-Queue" status that safeguards break times while maintaining adherence accuracy". The actual ...

Caled, That's exactly what I wanted. Thank you so much. ------------------------------ Kaio Oliveira GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br. ...

Hello We have a number of back office users on the system, we have them setup in small groups no more that 9 users in each group and the ringing type is set to broadcast so all the user ring at the same time. We have issues with ghost ringing so when ...

@ Marcello Jabur Thanks for the explanation; I got the expected answer, and it works for me. ------------------------------ Anand NA ------------------------------

I have the same experience... most of the items are 0 quantity... I wish they add some new items from the "Genesys Store" .. ------------------------------ Senih Demren Senior Technical Specialist ------------------------------

Congratulations everyone! ------------------------------ Stacey Sanchez PACU- Workforce Operations MGR Winston-Salem, NC ------------------------------

Thank you @Lucas Woodward ! ------------------------------ Stacey Sanchez PACU- Workforce Operations MGR Winston-Salem, NC ------------------------------

Hi Mateus, There is no token consumption. There is a usage limit of 100 generations per day per org. This is similar to the generate Intents and Utterances in Virtual Agent and Agent Copilot. The feature is effectively covered by the STA Add ...

Honestly, I don't know what to think. Formula 1 used to be seen as about power, engine, speed, etc. It's undergoing a big change; now the cars need to be hybrid (50% electric / 50% combustion). I'm not a fan of electric cars, maybe ...

Definitely not too early - the excitement is real 😄 Also excited for the World Cup… let's see if Brazil brings the sixth home Vamo Brasil! ------------------------------ Mateus Nunes Tech Leader Of CX at Solve4ME Brazil ...

Greetings Rhiannon! Perhaps this is what you're looking for: https://help.genesys.cloud/76219/ ------------------------------ Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24 ------------------------------