Genesys Casual

That time of year is upon us where we give, receive, and reminisce. As we enjoy the holiday season, we thought the December Question of the Month should be reflective of that reminiscent spirit. So we ask: What is your favorite personal holiday story? ...

Expect your prize wall item Dec. 10th! Congrats again! ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Love this! It's what the holidays are all about! Believing in the magic. ------------------------------ Nicole Milliken Senior Online Community Video Specialist ------------------------------

Congratulations 👏 🎉 ------------------------------ [MANOJ] [CHOUDHARY] [DATA ANALYST] ------------------------------ ...

Hi, My favorite invention is the microscope! With the ability to zoom in and see what's invisible to the naked eye, from cells to bacteria, it opened the door to modern medicine, diagnostics, and countless scientific breakthroughs. ------------------------------ ...

Leveraging Agent-to-Agent via a registry in realistic scenarios will be an innovation in the right step for me next year. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev ...

I really like the layout, it's shown there is a lot of the Genesys Community site that I wasn't aware of or really engaging with. But this new home page is great for having an overview of everything. ------------------------------ Nicholas Squires ...

. ------------------------------ Renildo Santos ------------------------------

Hi Shyam S , From what I understand, you are using a Bot Flow , which is designed specifically for voice . For messaging channels , the recommended approach is to use Digital Bot Flows - and this does require the appropriate license. Documentation: ...

I'm loving some of the features like Ask Me Anything, the sleek and intuitive interface, but especially the Achiever's Lounge! Got hooked and now I'm on a mission to collect every badge, it's turned into a personal challenge. ------------------------------ ...

I had the same issue with this badge and a couple of others. I emailed genesysorchestrators@genesys.com, and they fixed it pretty quickly. ------------------------------ Lawrence Pinheiro Telmex do Brasil S/A ------------------------------

To @Debora Lopes ' point, the Find User Prompt approach is exactly what we do and it serves us extremely well given we frequently either have to a) update audio based on our dynamic audio file creation process in Architect ( thus not requiring us to ...

We hope you're ready for another round of Trivia because this one is a good one! Test your knowledge to see if you know " What's New in Genesys. " The top scorer will receive their prize item of choice from the Prize Wall! Remember: NO GOOGLING ...

We're playing a bit of catch-up, but we're on it! We appreciate your patience 🧡 ------------------------------ Kathryn Verdoni Genesys - Employees Global Advocacy Program Lead ------------------------------ ...