Harisson | 2020-01-16 13:10:39 UTC | #1
Hello everyone,
Currently in the SAP Contact Center we have an after work evaluation, the agent transfer the call to another IVR and the customer evaluate how good is the attendance.
How could we do that? Furthermore, we need to store the data for query purposes.
Best Regards, Harisson.
tim.smith | 2020-01-16 16:40:10 UTC | #2
PureCloud doesn't have built-in voice surveys, but does have Web Surveys. If you need voice surveys, you can simply build out the survey as a voice flow and have agents transfer calls to that flow. You can collect the data in whatever manner you like, namely storing it on participant attributes for later retrieval or sending the data to an external source via a data action.
Harisson | 2020-01-16 17:06:14 UTC | #3
Hello Tim,
Thanks for the tips. Create another flow is ok, but i never used the data actions, do you have any article or something who could guide us?
Best Regards, Harisson.
tim.smith | 2020-01-16 17:16:14 UTC | #4
https://help.mypurecloud.com/articles/about-the-data-actions-integrations/
system | 2020-02-15 17:16:16 UTC | #5
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