Genesys Casual

Hi everyone, I'd like to know if there is a way to generate a report showing every time an agent logged in and out during the day.
For example, if an agent with poor conduct logged out multiple times during their shift, how can I extract the number of times this happened and the total time they spent logged out?

Hi @Ivan Filho,

Yes, there is a way to track agent login and logout activity in Genesys Cloud. You can generate an Agent Log In - Log Out Details report that shows exactly what you're looking for.

How to generate the report:

1. Navigate to the Agent Status Summary view
2. Select the specific agent you want to monitor, or search and select multiple agents and click "Add to filters"
3. Click Export and select Agent Log In - Log Out Details

What the report includes:

• Agent Name
• Log In time
• Log Out time
• Duration

This export will show every login and logout instance during the selected time period, allowing you to count how many times an agent logged out during their shift and calculate the total time spent logged out.

Important limitations:

• The export data for agent login and logout details is limited to a maximum of one month
• The report calculates login/logout times based on the agent's offline status

Additional useful reports:

• Agent Status Timeline Details - Shows all status changes for more granular tracking
• Agent Status Duration Details - Shows total time spent in each status

You can export these as CSV or PDF files and even email them to up to 10 recipients (requires Analytics > Data Export > Publish permission).