wu_edward | 2020-11-14 01:32:22 UTC | #1
Hi,
I tried to pull schedules of all agents. I was trying this end point /api/v2/workforcemanagement/businessunits/{businessUnitId}/agentschedules/search. For the body properties, if I didn't specify any user id, it would not return any schedules. However when I specified an user id, it returned the user's schedule. How can I get all users' schedule?
{ "startDate": "2020-11-13", "endDate": "2020-11-20", "userIds": ["d5f8a2d4-xxxx-xxxx-xxxx-7c0c892dd5a9"] }
Thanks, Ed
wu_edward | 2020-11-14 02:04:31 UTC | #2
Or is there a way to get the list of agents in the BU? I was not able to find it.
Langsford_Jay | 2020-11-30 13:48:27 UTC | #3
You can use the following: https://developer.mypurecloud.com/api/rest/v2/workforcemanagement/#get-api-v2-workforcemanagement-businessunits--businessUnitId--weeks--weekId--schedules--scheduleId-
While we do not currently have an endpoint to fetch all agents for a BU, we do have an endpoint to do this for a MU. So you would have to utilize the first endpoint below to get a list of all MUs, then iterate those calling the second endpoint below.
system | 2020-12-31 13:41:46 UTC | #4
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