mramirezmi | 2023-06-13 03:44:34 UTC | #1
Hi... We have a trigger regarding " * `v2.detail.events.conversation.{id}.user.end"... We are trying to find all the calls that and agent hangs up. Trigger is working and based on disconnectType=CLIENT. But we are getting many interactions were disconnectType=CLIENT but at the end the call in GCloud showd that the termination is External .. Have you have seen this scenario? Best regards, Martin Ramírez
Jason_Mathison | 2023-06-13 13:07:29 UTC | #2
Hi Martin,
You might want to cross-post this question to the analytics and reporting room as this event is generated by analytics.
--Jason
mramirezmi | 2023-06-13 14:32:23 UTC | #3
Thanks Jason ... Will do.....
system | 2023-07-13 14:33:20 UTC | #4
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