Chris_Carr | 2022-04-22 15:42:10 UTC | #1
Is there a way to find out, at an agent level, the overall time during the day/week/month that was spent dealing web messages at the maximum concurrency set for the agent? Or if not then knowing how long for an agent handled multiple web messages?
Eos_Rios | 2022-04-22 16:26:10 UTC | #2
Nope. No metrics related to concurrency, no reporting related to utilization. It can be mined from the conversation detail but it'd be painful and very custom/specific.
Chris_Carr | 2022-04-26 13:43:33 UTC | #3
Thank you for confirming.
system | 2022-05-27 13:43:35 UTC | #4
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