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AI That Talks vs. AI That Acts - What's Next for CX?

  • 1.  AI That Talks vs. AI That Acts - What's Next for CX?

    Posted 03-10-2026 10:24
    Edited by Josh Coyle 03-10-2026 10:24

    A great look at how large action models are powering agentic orchestration to deliver trusted, outcome-driven CX instead of just conversational replies.

    How large action models will power agentic orchestration


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    Josh Coyle
    Senior Professional Services Consultant
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