Ana_Laia | 2018-04-09 17:02:52 UTC | #1
Hi everyone,
On our contact center we need to retrieve all conversation_id that passed via IVR.
For this, we are thinking of using Analytics API with "Conversation Details" and the following JSon body:
{ "interval": "2018-03-15T00:00:00.000Z/2018-03-17T00:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "purpose", "operator": "matches", "value": "ivr" } ] } ] }
Can you confirm if this retrieves all conversation_id that passed via IVR for a time interval?
Thank you in advance.
Best regards, Ana Laia
tim.smith | 2018-04-09 18:09:29 UTC | #2
Yes, that will give you conversations with an IVR segment.
system | 2018-05-21 14:36:21 UTC | #4
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