Lukasz_Zwierko | 2025-01-02 12:17:27 UTC | #1
Hi everybody, much to my surprise a call to /analytics/evaluations/aggregates/query includes evaluations that have been RETRACTED and scored again. I've made a test where I reevaluated conversation twice, so I have 3 versions now. Then I do an aggregation query that only covers this single conversation and I get results clearly indicating that all evaluations were included. Is there a way to filter out RETRACTED evaluations? thank, Łukasz
Eos_Rios | 2025-01-02 14:46:52 UTC | #2
Are you seeing that behaviour in spite of asking only for released evaluations?
"filter": {
"predicates": [
{
"type": "dimension",
"dimension": "released",
"operator": "matches",
"value": "true"
}
],
"type": "and"
},
or have you not tried that approach yet?
Lukasz_Zwierko | 2025-01-02 15:36:57 UTC | #3
Hi, thanks, just tried it but the results are same as without it. Oddly this page https://developer.genesys.cloud/analyticsdatamanagement/analytics/aggregate/evaluation-query mentions a demention that's not available in API Explorer
rescind Boolean True if this score should be rescinded.
API returns 400 whan I try to us it so obviously not ok.
this is the response I get for my query.
{
"results": [
{
"group": {
"mediaType": "call",
"userId": "fd4dde50-b32b-48bd-86aa-e3c3f027355d"
},
"data": [
{
"interval": "2024-10-25T13:46:48.779Z/2024-10-25T13:46:48.781Z",
"metrics": [
{
"metric": "nEvaluations",
"stats": {
"count": 3
}
},
{
"metric": "oTotalScore",
"stats": {
"max": 0,
"min": 0,
"count": 3,
"sum": 0
}
}
]
}
]
}
]
}
system | 2025-02-01 15:37:41 UTC | #4
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