ravi1 | 2024-09-13 12:09:14 UTC | #1
We need assistance in analyzing all the emails we’ve received in 2023 and 2024 by brand. Specifically, we want to determine how many emails came from each unique email address. Is there an API available to extract this data?
Dileep_kaRanki | 2024-09-16 13:25:29 UTC | #2
@Eos_Rios can you dig into this
Eos_Rios | 2024-09-16 13:50:03 UTC | #3
I'm not a Genesys employee and don't use this feature, so no.
Taras | 2024-09-21 22:24:39 UTC | #4
Hi @ravi1 You can do that with Genesys Cloud API. Just need to import all conversations into your own storage.
Dileepkaranki | 2024-09-22 08:18:11 UTC | #5
Hi @Taras
Which property should we utilize after importing conversations?
system | 2024-10-23 01:03:39 UTC | #6
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