RahulK | 2023-12-12 12:12:04 UTC | #1
I am using below API for answering the call and ending the call from my application. Answering call is not working with below API (but call ending is working ! ) . What could be the reason? https://api.usw2.pure.cloud/api/v2/conversations/${conversationId}/participants/${agentPartiId} Payload used { "state": "connected" } The response is 202 . Tried with below alsohttps://api.usw2.pure.cloud/api/v2/conversations/calls/${conversationId}/participants/${agentPartiId} https://apps.usw2.pure.cloud/platform/api/v2/conversations/<>/participants/<>
Jerome.Saint-Marc | 2023-12-12 13:20:08 UTC | #2
Hello,
You can have a look at the following blog - Clarifying call control support to answer a call or to make a call using Platform API. It covers different type of phones and setup - you should find yours in it.
Regards,
RahulK | 2023-12-12 13:44:54 UTC | #3
@Jerome.Saint-Marc Thanks. Issue is resolved now, ("Maintain Persistent Connection " was not enabled for the phone )
system | 2024-01-11 13:45:52 UTC | #4
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