marcoflopes | 2021-01-28 18:49:27 UTC | #1
Hi, I am having trouble capturing the reason for disconnecting the call.
i need to capture all calls during a period and know why it was disconnected (customer, agent or ivr).
has anyone used something similar?
I'm using the analytics api and the postAnalyticsConversationsDetailsQuery method but I can't identify the disconnect reason in the result.
Thanks!
anon11147534 | 2021-01-29 17:59:27 UTC | #2
Hi,
The documentation for POST /api/v2/analytics/conversations/details/query gives this list of disconnectTypes and segmentTypes. It appears that the disconnectType and segmentType values will both have to be used to determine the disconnect reason
system | 2021-03-01 17:59:27 UTC | #3
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