yonezawa | 2023-10-04 07:34:31 UTC | #1
Please tell us how to obtain the following information.
Information to be obtained: Maximum waiting time of waiting calls in a queue
With the following API, I could only get the quantity (number of waiting calls, etc.). Checked API: /api/v2/analytics/queues/observations/query
Available metrics: oActiveUsers, oAlerting, oInteracting, oMemberUsers, oOffQueueUsers, oOnQueueUsers, oUserPresences, oUserRoutingStatuses, and oWaiting
I could not get the maximum waiting time with the above APIs.
Please let us know which API is available.
Eos_Rios | 2023-10-04 20:04:15 UTC | #2
https://developer.genesys.cloud/forum/t/list-of-queue-names-and-and-max-wait-timing-of-interactions/1398
system | 2023-11-04 20:04:55 UTC | #3
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