phaneen | 2024-05-02 02:18:54 UTC | #1
Hi Everyone, Could you please let me know how this can be done and which API are needed.
We have a list of KBA's in a Google sheet (these are just links to articles from BMC Remedy), is there a way we can upload these articles to Genesys where the data is updated automatically as we tend to update the Google sheet once a week so we would the API which does the following:
- New articles - Add any new articles which are not listed in the Google sheet
- Delete articles - Delete any articles which are deleted from the Google sheet
- No change - If there is no change leave the knowledge base in Genesys as it is.
Please let me know.
system | 2024-06-01 00:46:43 UTC | #2
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