nicolas | 2023-03-27 12:57:13 UTC | #1
Is there an API to get login / logout time per user?
Eos_Rios | 2023-03-27 13:33:06 UTC | #2
There is no actual login/logout concept in Genesys analytics, only Presence.
Understanding Presence Presence APIs
You can find the time statuses changed, or the amounts of time in each status, but those are your closest approximations.
nicolas | 2023-03-28 10:23:04 UTC | #3
But this url https://all.docs.genesys.com/PEC-REP/Current/RPRT/HRCXIAgentLginLgoutA shows me that there is a possibility to get these informations.I just would want to get that by API. How can I do ?
Eos_Rios | 2023-03-28 12:50:22 UTC | #4
It's just presence that's been mined for the offline presence and the start/stops inverted;
system | 2023-04-28 12:50:49 UTC | #5
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