Lokeshwari_P | 2020-09-10 09:58:51 UTC | #1
Hi Team, Is there any API available to get conversation messages from webchat and automatically send those messages to client email?
anon90596342 | 2020-09-10 15:42:30 UTC | #2
Hi,
Thanks for posting. To get conversation messages from webchat, you can use recordings API such as GET /api/v2/conversations/{conversationId}/recordings/{recordingId}.
As for automatically sending messages to client email, Genesys Cloud does not send emails outside the context of an ACD email conversation, so no.
Thanks
Lokeshwari_P | 2020-09-10 16:08:09 UTC | #3
Thank you weite Li
system | 2020-10-11 16:08:09 UTC | #4
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