Kenji | 2022-03-29 09:07:12 UTC | #1
Hi team,
I would like to know the API for making a call without changing the Conversation ID using "API Exploper" in Developer Tools. If you make a call using the "/api/v2/conversations/calls" API while you already have a conversation, a new Conversation ID will be issued.
I would like to know the API for making a call without changing the Conversation ID when there is already a conversation. The Conversation ID did not change when I made a consultation transfer with the Genesys softphone, so please let me know if you know the API used at that time.
Regards.
anon11147534 | 2022-04-04 10:59:09 UTC | #2
Hi,
The following API call is used to create a consult transfer: POST /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult
Kenji | 2022-04-05 01:56:12 UTC | #3
Hi ronan.watkins,
Thank you for your reply. I will refer to the URL you provided.
Regards.
system | 2022-05-06 01:57:06 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 14065