svinueza | 2024-01-12 16:51:52 UTC | #1
Hello everyone I want to validate which API or query I can use to obtain and export the data from the speech history and learning of the bot flows. I attached the images of the information that I need to obtain. The client with this information requires knowing the unrecognized intentions that must be included for an autonomous resolution.
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IntegrationsRUs | 2024-01-12 23:17:16 UTC | #2
A really cool trick is to open the browser debugger and go to the network tab and look at XHR requests. This will allow you to see the API calls made when navigating around in Genesys Cloud.
I took a look at the page you were looking at and found these.
For the Utterance History: api/v2/analytics/botflows/<BOTFLOW GUIDE>/reportingturns?pageSize=250&interval=2024-01-05T00:00:00Z/2024-01-12T23:59:59Z
For Learning: api.mypurecloud.com/api/v2/languageunderstanding/domains/73b70633-e709-4282-91d0-ff55b7c00bd7/feedback?language=en-us&pageSize=250&enableCursorPagination=true&includeTrainingUtterances=false
system | 2024-02-11 23:17:58 UTC | #3
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