Isabella_Clutterham | 2025-02-21 01:01:42 UTC | #1
Hi all,
I'm wondering if there is an API which can display the history of when an agent activated/deactivated certain queues?
For example - our agents work on multiple queues - I have noticed some agents deactivating the queues they do not want to take calls from. If this is not picked up live it is very hard to manage, I would like to view the historic records to provide a report to leaders.
Many thanks,
Eos_Rios | 2025-02-21 01:29:11 UTC | #2
Last answers on this topic -
https://developer.genesys.cloud/forum/t/find-if-user-was-active-on-a-queue-during-specified-interval/26044/2
system | 2025-03-23 01:30:10 UTC | #3
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