Rogier_Bosch | 2022-03-30 13:47:54 UTC | #1
Hi all, (@tim.smith )
{"message":"Failed to update properties on conversation participant.","code":"conversation.participant.update.invalid","status":400,"contextId":"8e7962d5-c2a9-43ce-b385-ad5770821e68","details":[],"errors":[{"message":"The participant has no active conversation.","code":"conversation.error.participant.no.active.conversations","status":400,"details":[{"fieldName":"held"}]}]}
Scenario: Own UI Inbound Queue -> Alert 8 sec, AutoAnswer Off Inbound call -> Not Answered Popup -> You are not answering, make available for inbound calls? -> Set routing status to On Queue idle Call is offered again Call is Accepted Any action by agent on this call will result in error as stated. Are we missing something?
Eos_Rios | 2022-03-30 13:59:28 UTC | #2
That sounds like you need to open a customer support case to research and resolve.
tim.smith | 2022-03-31 15:05:16 UTC | #3
If you've double checked and are certain you're using the correct conversation ID and participant ID in the request, please open a case with Genesys Cloud Care to investigate.
system | 2022-05-01 15:05:51 UTC | #4
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