pascal | 2016-11-15 08:58:20 UTC | #1
When i try to make an outbound call, i always get the api-answer: 202 Accepted. PureCloud tries to make a call, but always with failure. Attached you can see screenshots from the call-request and about the call-details. I did authorization with "OAuth Grant - Implicit".
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/46d9977cc33a6c065f8e6fe30f9f8ff37a89d39e.png" width="499" height="499">
tim.smith | 2016-11-15 14:35:03 UTC | #2
The 202 is correct because it's indicating that PureCloud has accepted the request to dial. That API response is not meant to imply anything about the dialing of the call itself, just acknowledging that the request was valid.
Are you using a WebRTC station? There's a current limitation that WebRTC stations don't work with calls dialed via external API requests.
pascal | 2016-11-15 17:03:55 UTC | #3
@tim.smith
Thank you for this helpful answer. Yes, I use a WebRTC station. Will make tomorrow another test with a sip-phone. Do you know when does WebRTC will work with the API?
tim.smith | 2016-11-15 17:12:33 UTC | #4
There is currently an open issue for adding support for this: PCDWEBK-3709. However, it is not currently scheduled.
pascal | 2016-11-16 11:06:21 UTC | #5
I did a test with PureCloud Softphone. Now it works. Problem is solved. Thank you.
system | 2017-08-28 19:28:47 UTC | #6
This post was migrated from the old Developer Forum.
ref: 630