Hi Rita,
Please reach out to me directly with additional details as to who has been signed up.. I sent an email to all participants between July 26 & July 28th
Thanks
Nicholas Robinson
Senior Product Manager, DX Platform
Original Message:
Sent: 8/15/2023 12:21:00 PM
From: Rita Henllembart
Subject: RE: APPLY TODAY !!! Real-Time Digital Monitoring Beta
Hi Nicholas, how are you?
I registered some customers who are critical to do the beta tester, they really need this monitoring, they are charging me daily, but they didn't get a response, can you help me please?
Thanks
#BetaAnnouncement
#BetaUpdate
#NowRecruiting
#GenesysCloudCXBrasil
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Rita Henllembart, COPC®
Customer Success Manager (CSM) / Consulting Solutions Specialist
Coddera Software Ltda
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Original Message:
Sent: 08-12-2023 13:19
From: Nicholas Robinson
Subject: APPLY TODAY !!! Real-Time Digital Monitoring Beta
Hi Neil,
An email was sent to you & Sal Calderon on Friday, July 28 with instructions on how to begin using the beta
Thanks
Original Message:
Sent: 8/11/2023 6:38:00 PM
From: Neil Bernhart
Subject: RE: APPLY TODAY !!! Real-Time Digital Monitoring Beta
Hello Johnathan,
Any update on when the Beta will begin? I still haven't heard anything after registering.
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Neil Bernhart
California Regional Multiple Listing Service, Inc.
Original Message:
Sent: 07-17-2023 13:26
From: Nicholas Robinson
Subject: APPLY TODAY !!! Real-Time Digital Monitoring Beta
Hi Johnathan,
We are evaluating applicants and should be opening the Beta soon (by the end of July). Please stay tuned ..
Original Message:
Sent: 7/17/2023 12:28:00 PM
From: Jonathan Jones
Subject: RE: APPLY TODAY !!! Real-Time Digital Monitoring Beta
Hi Nicholas,
We applied for the Beta but haven't gotten any communication about it, can you give us an update?
Cheers,
Jonathan
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Jonathan Jones
Questrade Inc
Original Message:
Sent: 07-07-2023 10:21
From: Nicholas Robinson
Subject: APPLY TODAY !!! Real-Time Digital Monitoring Beta
We are excited to announce Real-Time Digital Monitoring !!!
Imagine being able to see what your agents see, not after the fact, but in real-time !! That's exactly what our new feature enables. You will be able to observe digital interactions* live, right as they happen. A few more details about this feature...
- Monitor multiple interactions
- Access insights of the customer profile & journey for additional context during a monitoring session
- Multiple ways to start & stop a monitoring session
We are eagerly working towards our target for a Real-Time Digital Monitoring beta in July 2023 - APPLY TODAY. Following this we will review your invaluable feedback and make necessary improvements, with a GA release targeting between late Q3 & early Q4. >>Sneak Peek 1 / Sneak Peek 2 <<
*However it's important to note that this feature excludes email interactions, focusing instead on the most dynamic digital mediums where real-time engagements brings the most value. Please stay tuned It's on our roadmap for next year !!!
#BetaAnnouncement
#BetaUpdate
#NowRecruiting
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Nicholas Robinson
Senior Product Manager
Genesys - Employees
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