Genesys Cloud - Beta HQ

Depuis que le Français canadien (beta) a été déployé, nous rencontrons certains problèmes et je voulais savoir si vous les constatez aussi. Par exemple, tous les statuts affichent 'occupé'. Depuis cette semaine, nous avons également remarqué des lenteurs ...

Hi, Yes, the appropriate file types are enables. But we have this message too : "Video support feature is not enabled for this organization" But we don't see any video options in the organization settings. Guillaume GOUNOUMAN ------------------------------ ...

Apologies for the delay. Latest update: Beta Start Date: Feb 23, 2026 Beta End Date: March 30, 2026 ------------------------------ Thomas Prendergast Product@Genesys ------------------------------

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys ...

Quick survey We are running a 3-minute survey for Genesys users who have more than one account . All participants who finish will be entered into a draw for two 50 USD e-gift cards, or a charity donation. It will be available just ...

Hi @Devanand Gawande , @Leonardo Xavier , @Charis Sideridis I suggest you look at this two links on developer site: AudioHook Protocol Specification Audio Connector: Sample Integration with OpenAI Realtime Voice API The first link is about ...

Hi Olga, Would this apply to a company that has a Lab organization and a Production organization separately that Admins need to frequently log into and out of? ------------------------------ James Bonnevie Technology Engineer Consultant --------- ...

Theresa, If you are using Genesys Cloud CX WebRTC in an Edge browser, h ave you configured the Windows System/Sound/Volume Mixer settings for Edge under the Apps section to match the Output and Input devices that are configured in the user's Audio Device ...

Customers using Genesys Enhanced TTS Standard Voice should migrate to BYOC Rate A? ------------------------------ Hugo Reboucas Opportunity Brazil - RPA ------------------------------

Hi, First of all, You must create the "Platform Integration" and test that You can get/send WA messages. After this You must configure it to use it for "BYOC Whatsapp Business Calling" using API call. Anyway, I will recommend that you contact ...