Genesys Cloud - Beta HQ

Hi @Sabyasachi Pradhan I noticed a behavior where we are unable to see the prompts Inbound_<UserID> in both case cases via API push or record via Agent UI. However, i noticed this was there from other Telecom Engineer when he recorded on his Agent ...

We are experiencing the same issue. And users who went back to the regular French version are automatically sent back to the French Canadian version when rebooting. We are still unable to customize the translations for the secondary statuses. ------------------------------ ...

2 questions on Automatic submission of completed AI evaluations. Will these evaluations be able to be auto-released? I cant figure out how to release the evals Also, since they are not auto-released, they can be difficult to report on. ...

Good news, everyone! Support just updated our Case stating the issue should be fixed for all web & desktop app users. I can confirm the issue is resolved for our web users (after a browser refresh/fresh login). NOTE : We were told desktop app users ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys ...

Apologies for the delay - stability and performance is our upmost priority for this feature. Latest update: Beta Start Date: Feb 02, 2026 Beta End Date: March 30, 2026 ------------------------------ Thomas Prendergast Product@Genesys ...

Hello, You should check out this Idea in the Product Ideas Lab . If you would like to join the Beta that is currently running, you will want to fill out the form that Anik has linked there. ------------------------------ Jason Kleitz Online ...

Hello Saugort, It looks like that feature is still delayed, according to this Idea in the Product Ideas Lab . I would recommend subscribing to that feature and commenting on it so that the PM can answer your questions. ------------------------------ ...

Hello After using the New Navigation UI of Genesys Cloud, we found an issue with the Communicate tab menu for Calls and Inbox, which currently does not have an option to expand to full screen like the Chat section. Since users do not always ...

Hello, I saw the announcement about the new start a conversation button set-up tentative release date of 11/17/2025. Is there beta for this feature? If not anything beyond the image of the three new buttons vs. the old button with the person+? A video ...