Genesys Cloud - Beta HQ

Thomas, Please send me the link for the beta enrollment. ------------------------------ Yvgeni Liberman Solutions Architect Mobile +972 52-6344414 Voice +972 3-9281514 e-mail yvgeni_new@itnavpro.com ---------------- ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

The UX Research team is looking for users involved with customer intent taxonomy creation and management to provide feedback on their current process and on the future of this functionality . If selected, you will be invited to schedule a 60mins session ...

Great enhancement ! Would be interested in joining the beta (for an internal test Org) and sharing feedback from real use cases. Thanks ------------------------------ Ashiesh Sharma GCX- GCP, ARC, SCR, QM BT plc --------------------------- ...

Hey Ken we actually prefer to have the agent acknowledge they missed an interaction just the color change on the profile sometimes is not enough and then they sit in NR for a much longer period of time. ------------------------------ Ian Godfrey Principal ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

The Data Format manipulation coverting SOAP/XML to JSON its a great feature. I don't need a middleware anymore. I believe that's can be help with nested array too, am I wrong? ------------------------------ Lineu Roberto de Castro Romão -------- ...

Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the ...

Yes, it's working now on the new release. Thanks! ------------------------------ Jake Hilber NA ------------------------------