Hi, Got the Barge In feature enabled on the org. For some of the users, getting the error attached Also observed an error if a User tried to Barge In to a call which was Barged In by another user earlier. #Unsure/Other ------------------------------ ...

I am also curious about this integration. Has anyone implemented this connection? ------------------------------ Charis Sideridis INTRACOM SINGLE MEMBER S.A. TELECOM SOLUTIONS. ------------------------------

Great catch. You would think that marketing or PM management would create a common icon library. If you think this is inconsistent, look at all the download icons with ups and downs and different icons. You would think that Genesys had different ...

Thanks, Can see in Beta board now. ------------------------------ Sumant ------------------------------

Folks, appreciate the feedback on this one. We don't intend to change the approach for direct routing, but it may be of interest that we are currently working on an Hourly-Interacting model (billing based on time spent Interacting or Communicating) ...

Hi Devanand, You can get familiar with Audio Connector and how it can fit your company's conversational needs in this link: https://help.mypurecloud.com/articles/about-audio-connector/ You will need to have a 3 rd party customer/partner cloud ...

Hi everyone, As of last Monday 8th of April, Nuance recognizer as a Service has been RELEASED and available for all customer/partners via AppFoundry to download. A few reminders for you to take into account, prior installing Nuance in your org: ...

If I am using the mobile messaging SDK for the UI, can I then also use the Transport SDK for the authentication? ------------------------------ Anton Vroon ------------------------------