jlee | 2018-01-19 14:33:52 UTC | #1
We have a few inbound flow that routes to a user's voicemail after 30 seconds. The problem we are having is there is no way to know what number the person leaving the message dialed when listening to the voicemail. These people represent a few clients and if they don't say "I am with client x", and it isn't obvious in the message, we don't know where to look them up. I am currently working on changing everything to route to a queue voicemail and I see there where I can tag data to the script. This new call flow will take a while to test and get implemented in production use.
Is there anything we can do to better tag these voicemails?
This screenshot below should help, I have blurred out the customers numbers but those numbers and what they say in their message is all we have to go off of:
<img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/467ee6c0a5f8d470a46e6f107437bbb43ba39ae5.png" width="651" height="409">
tim.smith | 2018-01-19 16:41:51 UTC | #2
This question is probably best suited for the Community Forum as it pertains to standard product functionality (voicemail) and is not related to API usage or custom development.
jlee | 2018-01-19 18:42:30 UTC | #3
Added here, I can't delete this thread from what I can tell.
https://community.mypurecloud.com/s/question/0D54400005gZWfJCAW/architect-transfer-to-voicemail-user-ability-to-add-variable-data
system | 2018-02-19 18:51:16 UTC | #4
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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