nick.wright | 2023-03-20 13:57:26 UTC | #1
I have a policy that archives call recordings into an AWS S3 bucket. If I was to add a queue to the policy, would it be applied retrospectively? For example, if the policy archives calls after 14 days and I add the Sales queue to the policy, would it archive a call that was made 7 days ago once it reaches 14 days old? Or does it just apply to calls made after the queue was added to the policy?
Craig_Golby | 2023-03-20 17:36:48 UTC | #2
Hi Nick - We have hit exactly the same problem recently.
The effect of adding an Archiving Policy is that a "Delete Date" is then set on Call Recordings going forward from that point. If you look at an Interaction that was started after the change is made, look on the Details Tab, and the "Delete Date" is visible on the far right of the tab.
It does not impact historical, so any and all calls that occurred prior to the the change being made, will either have no "Delete Date" set, or will be in accordance with any other Policy they were a part of.
Don't have an answer yet on how to deal with Historical ... There is a one by one removal API, but for anything more than a few 100 this is going to hammer the "Reasonable Usage" of APIs
Hope that helps
nick.wright | 2023-03-21 08:52:02 UTC | #3
Thanks Craig
Not what I wanted to hear, but appreciate the response
John_Carnell | 2023-03-27 15:34:54 UTC | #4
This post was migrated from the old Developer Forum.
ref: 18999